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Widely used CRM software for Insurance Companies – agents | Importance and benefits

Widely used CRM software for Insurance Companies – agents | Importance and benefits

by | Aug 28, 2018 | Archives

By Prashanthi Kolluru

Insurance company

Insurance companies provide coverage to the insurer against damage, injury, hardship and losses. Insurance can be done on properties, goods, vehicles, life, health etc. Insurer is given a guarantee in the form of a contract by paying premium.

With an increasing number of insurance companies, one can sustain in the market only if they have good number of clients. Customer is base for any organization and in insurance business, it is the most critical factor.

Therefore finding ways to attract insures is a vital aspect in insurance business. On other hands, the cost of attracting a new customer is five times more than making the existing ones happy. So both existing customer and prospective customer are equally essential to make insurance company flourish.

Read Also: Why Sales and Marketing Teams need OPAL CRM?

Instead of concentrating on mere selling plans and products, insurance companies should focus on understanding customer and their future needs. This creates trust in existing customers and brings in more business. The customer is the key to success.

How is CRM helpful for insurance companies?

For a customer centric business like insurance, Customer relationship management plays a key role.  Several marketing strategies have to be adopted in order to attract clients for insurance companies. Policy should be attractive and also provide long-term benefits. Insurance companies generally adopt strategies like advertising campaigns, social media marketing, email marketing, personal marketing, online reviews etc. Challenge arises how to convert interested leads to customers. Leads have to be proactively tracked, communicated effectively/timely, induce interest and stay connected. There is no better solution than CRM software.

One of the drawbacks of insurance companies is that customers are not aware of policies and services rendered by insurance companies. CRM for insurance companies helps them to impart this knowledge.

Benefits of implementing a CRM software in insurance companies

If you are insurance company without CRM, you will have loads of disorganized data in the form of various emails, excel sheets, writing documents, filled in applications, call data etc., you will be under huge risk of misplacing it. Data lost is customer lost. There is an immediate need for CRM software to be ahead in the industry. Following are the list of things that a CRM software does for you:

  • Chaos free customer data management
  • Work-flow assignment; daily, weekly and monthly activities can be effortlessly allocated to agents by the management.
  • Insurance company is all about keeping the promise (contract) therefore a better record keeping of client’s data results in best customer service. Customer data has to be segregated according to various categories like premiums, renewals, applications submission, policies covered etc.
  • Detailed product wise, campaign-wise reports can be generated. It helps in changing strategies if necessary, also prevents from spends on nonvalue-added campaigns.
  • A CRM software helps in managing a clean record of customer data, there by the insurance company will be in a position to manage regulatory challenges effectively.
  • With good records keeping internal and external standards can be adhered to.

Benefits of CRM Software:

  • Identify value-added marketing strategies
  • Increased accountability
  • Increased revenue through better customer experience
  • Improved collaboration between team members and management
  • Compliance adhered

There are quite a few CRM software list which consider themselves to be the best. If you are a small and medium scale company who need a simple CRM solution, we have one for you.

Know more about : The Most Customizable & Flexible | Customer Relationship Management ( CRM ) Software 2018

KloudPortal’s OPAL CRM is simple yet most effective CRM solution for insurance business. Its uncompromising features aid in managing clients of insurance companies in the best way possible. Following are benefits of OPAL CRM

  • Tracks lead from the various channel. Both offline and online
  • Funnels lead into hot, cold and warm
  • Gives agent a clear picture of to-do activities for a given day
  • The Manager can view what agent is working upon
  • Gives detailed reports
  • User friendly and easy setup process
  • A convenient mobile app, allows to track clients from anywhere.

If you want a customizable version of CRM software for your insurance company, yes we are ready for it. We at KloudPortal are always open for customization.

For demo reach us: contactus@kloudportal.com

The Most Customizable & Flexible | Customer Relationship Management ( CRM ) Software 2018

The Most Customizable & Flexible | Customer Relationship Management ( CRM ) Software 2018

by | Jun 19, 2018 | Archives

By Prashanthi Kolluru

Customer Relationship Management is a strategy for managing company’s relationship and interactions with existing and potential customers. Success of any business depends on how well the customer relationship is maintained. In the current competitive world bringing in new customers is a challenge. A CRM system helps companies stay connected to customers, streamline processes of bringing new lead thereby improves profitability.

Retaining a customer is equally important for the success of any business. So it is vital to maintain all customer data throughout his lifecycle. With good record keeping we can bring back the old customers back to our business.

Importance of using CRM application:

With lot of upcoming business Customer Relationship Management software is a must, it manages customer interactions, access business information and keep updated about what is happening in the industry.

Both business-to-consumer (B2C) and business-to-business (B2B) companies communicate with their customers through various channels like email, phone, mobile apps, social media and marketing materials. It involves lot of manual effort to track and analyse the data. CRM software does it all for you.

Sales and marketing are of the most crucial teams in any organisation. They take the product to right audience thus making the product or service successful.  If the data isn’t organised properly it results in total chaos amongst the sales or marketing agent

CRM software can be used to streamline various functions like marketing, sales, customer service, and support both large and small scale organization.

Opal CRM marketing software by KloudPortal

KloudPortal is a successful mobile app and SaaS product development company for the past 4 years. We understand the small and large scale companies, need for CRM application. OPAL CRM is the most user friendly, customisable and flexible software.

So be ahead in the industry and effectively manage the leads and convert them into customers through OPAL CRM’s effective CRM marketing software. Here all the activities are done in one window: tracking leads, communication, generation of reports, access to complete customer information.

Opal CRM aids the company to effectively manage the leads. This is how it is done:

  • Captures leads through different channels (Online/Offline)
  • Segregates the leads to Hot/Warm/Cold
  • Classifies  the stage of leads
  • Records all the communication with leads
  • Manage different products and departments

Opal CRM helps the sales team

  • To know their daily tasks
  • Prioritise work on a given day
  • Follow up with leads through reminders
  • Approve and reject leads
  • Calendar view for all the leads and available tasks for the day / Week / Month
  • Know about the activities happening around the industry
  • Aids the sales manager to know the activities of each sales agent

Reports can be generated by click of a button:

  • Product Interest View: List of the Leads who are interested in the products
  • Graphical Report: Leads, who are interested, won, lost
  • Possible Lead Report: List of Leads who are interested from various channels

Work made easy for the sales and marketing team as writing quotations, invoices, generation of reports all done in application. Customers are maintained and easily retained with the data available.

Read Also: Why sales and marketing teams need OPAL CRM?

We use:

  • API integration for enterprises
  • Two lines of code integration for website, ecommerce
  • User access management
  • Multilingual support

Access the CRM application from mobile App, get updates about your leads anytime and anywhere using your mobile phone.

Functional features:

  • Self-registration
  • Can be used to manage multiple companies/portfolio. Add/Edit/Delete Users
  • Track & add activities of individual Lead
  • Automatic lead addition in CRM with 2 lines of Code Integration
  • Manage Quotations
  • Manage Discounts, Tax
  • Approval Workflow for Quotation
  • Convert Quotation to Invoice
  • Events & Notifications are triggered for allactivities.
  • Recurring subscriptions using paypal button integration.
  • Multilanguage support, upto 94 languages

Technical Features:

  • Restful Endpoints for integrating to Android/iOS applications
  • SMTP options for monetising your requirement
  • Update your application name and Logo
  • Supports integration with Java , objective C, C#, Android, Swift, perl client integration code base
  • Supports any host providers

Good bye to data entry, using excel sheets, manual tracking of data and missing important communication. Adopt our new methodology and get more collaborated, improve communication, increase revenue thus become a better company.Be ahead of the competitors, convert your leads to customers and be in touch them even after the sale, through OPAL CRM.

We at KloudPortal are ready for any customization for optimum satisfaction of our customers.

Robotic Process Automation

Robotic Process Automation

by | Mar 12, 2018 | Archives

By Prashanthi Kolluru

Is your company ready for process automation software?
Reduce Human errors and Improve the productivity immediately.
Artificial-Intelligence

Identifying a sequence of repetitive tasks that a human does on a daily basis and applying the same sequence to get the job done by a system through software programming is called Robotic Process Automation.
Automation, i would say, was existing since the beginning of Digital Revolution. It was existing in the form of retrieving the data from a database instead of from a human brain. Mobile revolution brought more automation. However, automating a semi automated process is what i would like to define as RPA. So in a non-technology sense, wherever a process is triggered, processed and concluded, with minimum human intervention is called Robotic Process Automation.

How does robotic process automation help a business?

During Industrial Revolution, Machines replaced human beings and generated various products that we use in our daily life. When it took 10 days to chalk out a Wheel for a bullock-cart, it took a day to bring the same wheel into the market with a machine in place. While reduction in time was seen as a major impact, the quality of output and increase in its shelf life have added value to the product.

Robotic Process Automation also works in the same way. RPA can be leveraged to the tasks that your team is doing on a daily basis and consuming a lot of time which otherwise could be invested elsewhere and add value to your business. A simple example where an automation could work: For eg., there are a team of 4 people per shift who are working round the clock to submit forms on a website and generating a printed document for each form generated. This is a herculean task which takes lot of man hours and is prone to human errors. Such processes can be handled well using a Data Scraping RPA which gives advantages in terms of efficiency, less human error and minimum human intervention.

Can businesses automate complex flowcharts as well?

RPA has been designed to automate simple tasks like copy & paste to complex tasks which involves working with multiple systems and generating reports or even triggering e-mails to the end users. The scope of RPA very huge and can be leveraged to any business process that is semi-digital.

How can automation add value to my business?

Automation helps a business to streamline its process flows, arranging the sequence of events and triggering the outcomes with right actions. The beauty of automation is, all this happens in:

  • Quickly
  • Efficiently (No human error)
  • Effectively (triggered on time)

So, if any business is able to deliver its services within a short duration, with quality and on time is always bound to build trust of the customers and grow at efficient pace.

Our capabilities of RPA:

We at KloudPortal are always enthusiastic to learn and adopt new technologies and processes. We have a team of developers who can help you with the implementation of Robotic Process Automation at your organization. Based on your problem statement, we can propose the best business process automation solution for your business needs.

Our recent automation solution was implemented for EWay Bills which is Convert GSTR-2A json file to excel. The solution that has been developed can automatically enter the data into the GST system and generate a EWay bill.

We provide performance improvement consulting services for your business. Along with services, we provide unparalleled support to all our customers. Reach us contactus@kloudportal.com 

Why Sales and Marketing Teams need OPAL CRM?

Why Sales and Marketing Teams need OPAL CRM?

by | Mar 12, 2018 | Archives

By Prashanthi Kolluru

I would like to say that Sales and Marketing form the pillars of growth for any business. While building a product or service is one part of any business, taking them to the right audience in the market makes the product or service successful. Again, making a product successful is just the beginning, but ensuring that the customers are returning every time is very essential to continue the relationship. Here are a few questions for you to answer.

  • How will you ensure that your customers are always prioritized by sales teams?
  • What happens if your senior sales manager has left your organization?
  • How can you track if your sales teams are able to close the leads? If not, why?
  • How can you track your sales and marketing team while on the go?
  • Would you like if sales representatives are shown an efficient route to cover the leads?
  • Do you get enquiries from your website? Do you daily pass them on to your Sales Teams the next morning?

How can OPAL CRM help you?

All the above questions can be answered with Opal CRM. It has been designed to help sales teams keep track of their customers, prioritize the leads based on hot/warm/cold and allow the sales teams set up their own reminders.

Defining a customer as Hot/Warm/Cold is done automatically.  So now your Sales team know how to prioritize their day’s work.

If any sales or marketing person leaves the organization, it ensures all the leads stay back in the system and don’t go away with your sales person.

Training a new sales person is also really easy. You just have to assign the leads to the new sales person and the complete lead history is available for him to understand in few mins.

As an admin, you can track the sales progress on a day to day basis. You can even download reports and understand the status of your sales targets.

If your sales person is on field, our custom CRM shall allow you to track their route and make sure that their time if efficiently utilized.

Managing your enquiries on your website is also very easy. All your website enquiries are integrated with just a few lines of code. You see all your enquiries falling into the “possible leads” bucket. You just have to assign them to your sales teams.

OPAL CRM is a simple solution for your daily sales needs.

Who needs OPAL CRM?

Any business ranging from a manufacturer of small toys to the manufacturer of aeroplanes needs OPAL CRM. Any business where you have to deal with customers, needs this CRM. Anyone who wants to grow big and establish his business well would use a CRM. And OPAL CRM lets that happen efficiently.

Conclusion:

Reaching out to prospective clients, keeping in touch with your existing customers and reaching out to them is now very easy with OPAL CRM.

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